Return and Refund Policy
Thank you for shopping at RoobikStore.com. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below to understand your rights and the processes we have in place.
1. Returns
1.1 Eligibility
To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition that you received it.
- In its original packaging, including any tags or labels.
1.2 Return Period
You have 5 days from the date of receipt to initiate a return.
1.3 Return Process
To return your item:
- Contact Us: Email us at roobikstore@gmail.com with your order number, reason for return, and any supporting images if applicable.
- Receive Instructions: We will provide you with return shipping instructions and an address to send the product.
- Ship the Item: Pack the item securely and ship it to the address provided. We recommend using a trackable shipping method.
1.4 Shipping Costs
- Buyer’s Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Return Label: If you prefer, we can provide a return shipping label and deduct the cost from your refund.
2. Refunds
2.1 Refund Conditions
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the condition of the item.
2.2 Refund Process
If your return is approved:
- Refund Method: We will process your refund to the original method of payment.
- Timeframe: Refunds will be processed within 7-10 business days after we receive the returned item.
2.3 Partial Refunds
Partial refunds may be granted if the item is:
- Not in its original condition.
- Damaged or missing parts for reasons not due to our error.
3. Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order for the desired product.
4. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Items marked as final sale
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at roobikstore@gmail.com with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
RoobikStore.com
Email: roobikstore@gmail.com